Warranty Procedure

1. Customer must contact Performance ATV/Offroad for an Return Merchandise Authorization (RMA) number. This number will be the same as your original invoice number.

2. The RMA number must be clearly written on the outside of the package.

3. Customer contact information and shipping information must be provided in the box.

4. Return the axle to:

Performance ATV/Offroad

6200 W. Roundbunch Rd.

Orange, TX 77630

Customer pays for return shipping.

5. Upon receipt of the merchandise, Performance ATV/Offroad will inspect and confirm it meets all requirements for warranty and immediately contact the customer.

Warranty On Fabrication Components

Performance ATV/Offroad's  warranty is a reflection of our confidence in the parts we manufacture. 

*Performance ATV/Offroad retains the right to change warranty terms and conditions at any time.*

All of our parts carry a LIFETIME STRUCTURAL WARRANTY and we guarantee them against manufacturing defects. Warranty is valid through the ORIGINAL PURCHASER ONLY. Warranty does not cover lifts used in conjunction with gear lifts or any other sort of altered suspension parts. Warranty also does not cover improper installation and/or willful destruction.

We are not responsible nor do we accept liability for breakage or failure of parts as a result of abusive off road use. Vehicle modifications are done at your own risk, and we do not accept any responsibility for damages caused by vehicle modifications. Modification and some aftermarket parts may void factory warranty. Performance ATV/Offroad is not liable for damages to user or equipment as a result of vehicle modifications. Modifications to vehicles may create dangerous situations and are done at the risk of the user. The user hereby expressly assumes all risks associated with any such modifications made by or parts sold by Performance ATV/Offroad. Performance ATV/Offroad and parts sold by Performance ATV/Offroad are for off road use only. “Take off parts” or parts that are replaced will be disposed of, according to local and state laws, after 15 days of final invoice. It is the responsibility of the customer to pick them up or arrange a shipping method.

PLEASE CALL 409-697-1330 FOR WARRANTY PROCEDURE.

SHIPPING POLICY

Most items are shipped usually within 2 business days unless it requires fabrication. Our goal is to have your items shipped the next business day unless the items are out of stock.

Allow a Minimum of 14-21 Business days (Monday – Friday and depending on the building schedule ) for custom fabrication parts to be built, powder coated, and shipped. Most parts will be shipped sooner and in the event that shipping is delayed you will be contacted via email or phone call.

If an item is returned please note that a 20% restocking fee may apply as well as the return shipping.

No refunds on shipping unless otherwise stated.

If there is any delay in production or shipping you will contacted by either phone or email with estimated delivery.

Customers are responsible for any extra duties and taxes that apply for shipments outside of the United States.

Performance ATV/Offroad has selected UPS as our small package Preferred carrier and we will not use any other companies for shipping unless otherwise stated.